1. Delete from the Wajed app (recommended)
- Open the Wajed app and sign in.
- Go to Settings → Edit profile (or Account).
- Choose Delete account and confirm.
- Your account is scheduled for deletion. You are signed out immediately. If you sign in again within 30 days, deletion is cancelled.
- After the 30-day grace period, your account is permanently deleted from our systems.
2. Request deletion by email
If you cannot use the app, email privacy@wajed.tech from the email or phone number linked to your account. Include “Account deletion request” in the subject and enough detail for us to identify your account. We will confirm and process the request under the same 30-day schedule where applicable.
3. What is deleted
When deletion completes, we remove or anonymize:
- Account profile (name, email, phone)
- Authentication credentials and sign-in sessions
- Saved payment methods stored for your account (via our payment provider)
- App preferences and settings tied to your user id
- Push notification tokens and device associations
4. What may be retained
We may retain limited records required for legal, tax, fraud-prevention, dispute, or accounting obligations (for example transaction and job history needed for financial records). Location traces for completed jobs are generally removed within 30 days of service completion as described in our Privacy Policy. Retained records are kept only as long as required, then deleted or anonymized.
5. Partial data deletion (without closing the account)
You can update or remove some data without deleting your account: edit your profile name, change phone number, remove saved cards in Payment methods, and adjust privacy settings. For other erasure requests while keeping the account, contact privacy@wajed.tech.