Last updated: August 2026
1. Terms of Use
Welcome to Wajed. By accessing or using the Wajed mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). Wajed is an on-demand emergency services platform connecting customers with qualified technicians for plumbing, electrical, locksmith, HVAC, and other home-repair needs.
If you do not agree with any part of these Terms, you must not use the App. We reserve the right to modify these Terms at any time, and your continued use of the App constitutes acceptance of any changes.
2. Service Description
Wajed provides a technology platform that connects customers who need emergency home-repair and maintenance services with independent technicians who offer those services. Availability depends on technicians active in your area.
Wajed does not itself provide repair or maintenance services. All services are performed by independent technicians who have registered on the platform. Wajed acts solely as an intermediary facilitating the connection between customers and technicians.
3. User Responsibilities
As a user of the Wajed platform, you agree to:
- Provide accurate and complete information when creating your account.
- Keep your account credentials secure and confidential.
- Use the platform only for lawful purposes and in accordance with these Terms.
- Treat technicians and other users with respect and courtesy.
- Provide accurate location information for service requests.
- Be present at the service location during the scheduled appointment.
- Pay for services as agreed upon through the platform.
If you register or act as a technician, you additionally agree to:
- Provide accurate professional and personal information.
- Complete identity verification when requested by Wajed, using the in-app verification flow and our designated third-party provider.
- Not share your account, misrepresent your identity, or allow another person to fulfill jobs under your account.
You must not misuse the platform, submit false requests, or engage in any activity that could harm other users or the integrity of the service.
4. Technician Identity Verification
Wajed may require technicians to verify their identity before accessing certain features or receiving jobs. Verification is performed through a third-party provider and typically involves a government-issued identity document and a live selfie or liveness check.
A successful verification may result in a verified badge shown to customers. Verification helps promote safety and trust on the platform; it does not guarantee the quality, legality, or outcome of any service performed by a technician, and it does not create an employment relationship with Wajed.
Wajed may suspend, limit, or decline technician access where verification is incomplete, declined, expired, or reasonably suspected to be fraudulent. Details about how verification data is processed are described in our Privacy Policy.
5. Payment Terms
Payment for services is facilitated through the Wajed platform. Prices are shown in the currency displayed in the App and include the base fee and hourly rate as set by each technician.
Available payment methods may include cash on completion and digital payment options. Wajed may charge a service fee for facilitating the connection between customers and technicians.
Applicable law may restrict cash. In Spain, cash cannot be used for payments of €1,000 or more when a professional is involved. The App will require a non-cash method for those amounts.
The service contract for the repair is between the customer and the technician. Wajed's fee is a marketplace commission, not the full job price, except where a specific payment rail requires Wajed to collect funds and pay the technician out.
Cancellation fees may apply if a service request is cancelled after a technician has been dispatched. The specific cancellation policy is communicated during the booking process.
6. In-app communication
Chat and job tracking are the default way to coordinate. Phone numbers are hidden unless a user opts in to share their number on an active job. Do not take jobs off the platform to avoid fees; repeated bypassing may lead to suspension.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Wajed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.
Wajed does not guarantee the quality, safety, or legality of the services provided by technicians. While we may verify technician identity or review applications, the responsibility for the quality of work lies with the individual technician.
Wajed's total liability to you for any claims arising from or related to the use of the platform shall not exceed the amount paid by you for the specific service giving rise to the claim.
8. Contact
If you have any questions about these Terms of Service, please contact us at:
Operator: Ahmed Sefraoui Address: Casablanca, Morocco Email: wajedtech@gmail.com The service is available in the countries and areas where Wajed operates, as indicated in the App. These Terms are governed by the laws applicable to your use of the platform, except where mandatory consumer protections in your country require otherwise.