Last updated: August 2026
1. Information We Collect
When you use the Wajed platform, we collect the following types of information:
- Personal Information: Full name, phone number, and email address provided during registration or profile setup.
- Location Data:Your device's GPS coordinates when you make a service request or when a technician is fulfilling a job, so we can connect customers with nearby technicians and support tracking.
- Service History: Records of services you have requested or provided, including job details, ratings, and related events.
- Payment and Wallet Information: Transaction records, payment method details processed by our payment partners, and wallet balances or payout-related information where applicable.
- Device Information: Device type, operating system, app version, and push notification tokens for troubleshooting, security, and service-related alerts.
- Communications: Messages exchanged between customers and technicians through the platform.
- Identity Verification Data (technicians): When a technician completes identity verification, we and our verification partner process government identity document data and a live selfie or liveness check, together with the resulting verification status. See Section 4.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Wajed platform.
- Connect customers with qualified technicians in their area.
- Process payments, wallet activity, and maintain transaction records.
- Send service-related notifications (order updates, technician arrival).
- Verify technician identity, promote platform safety, and prevent fraud or account misuse.
- Analyze usage patterns to improve the user experience.
- Comply with legal obligations that apply to our operations and your region.
We process your data based on legitimate interest, contractual necessity, and your explicit consent where required, in line with the data protection laws that apply to our operations and to your use of the service (including GDPR where it applies, and local laws in each market we serve).
3. Data Sharing
We may share your information in the following limited circumstances:
- With Technicians/Customers:We share necessary profile and location information to facilitate service delivery. Phone numbers are shared only on an active job and only if that user has opted in. Customers may also see a technician's verified identity badge when verification has been completed.
- With Service Providers: We use third-party providers for hosting and infrastructure, analytics where enabled, push notifications, payment processing (including Stripe where card or payout features are available), and technician identity verification (Didit). These providers process data on our behalf or as independent controllers where required by their role, and are expected to protect your data under applicable agreements and law.
- Legal Requirements: We may disclose information when required by applicable law or in response to valid legal processes.
We do not sell your personal information to third parties.
4. Identity Verification (Technicians)
To help customers trust who is arriving at their home, Wajed may require or invite technicians to complete identity verification.
Verification is carried out through Didit, a third-party identity verification provider. During the flow, you may be asked to present a government-issued identity document and complete a live selfie or liveness check. Didit processes those images and related signals to confirm that the document appears genuine and that it matches the person presenting it.
Wajed receives the verification outcome (for example, approved, declined, or in review), related session identifiers, and limited metadata needed to operate the verified badge and trust features. We do not store copies of your identity document images or selfie media in your Wajed profile. Document and biometric media used for the check are processed by Didit under its systems and retention practices.
We use this processing for platform safety, fraud prevention, and to operate technician trust features. Depending on your location and the nature of the check, the legal basis may include contractual necessity for providing technician services on the platform, legitimate interests in protecting users, and/or consent where required for biometric or similar processing.
If verification is declined or expires, you may be invited to try again. Wajed may limit certain technician features until verification is successfully completed where we consider that necessary for safety.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest where supported by our infrastructure providers.
- Secure authentication mechanisms.
- Regular security reviews and vulnerability assessments.
- Access controls limiting data access to authorized personnel.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights
Depending on where you live, you may have rights under local data protection laws. In line with common privacy frameworks, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to certain processing of your personal data.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at wajedtech@gmail.com. You may also use in-app account deletion flows where available. Some records may be retained where required for legal, safety, accounting, or dispute-resolution purposes.
7. Location Data
Location data is central to the Wajed service. We collect precise location information when:
- You make a service request (to dispatch the nearest technician).
- A technician is en route or on a job (to provide real-time tracking).
- You browse available services (to show relevant options).
You can disable location services through your device settings, but this will limit the functionality of the App. We do not continuously track your location when you are not actively using the App for a location-dependent feature.
Location data associated with jobs is retained for the duration of active service requests and related operational needs, and is deleted or minimized within a reasonable period after service completion, subject to legal retention requirements.
8. International Transfers
The operator of Wajed is established in Morocco. Depending on where you use the service and which providers support the platform, personal data may be processed in Morocco and in other countries.
Where personal data is transferred internationally, we take appropriate steps—such as contractual safeguards with providers—so that your information remains protected in line with this policy and applicable law.
9. Contact
The controller of your personal data in connection with the Wajed platform is:
Ahmed Sefraoui Casablanca, Morocco Email: wajedtech@gmail.com
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at the email address above. You may also lodge a complaint with the competent data protection authority in your country of residence, where applicable.
This Privacy Policy is governed by the laws applicable to our relationship with you, except where mandatory protections in your country require otherwise.